I had been getting bogged down at work. It happens almost without you noticing. You attend one too many meetings (with questionable value add). You juggle more office politics than usual because someone’s ego issues (aka. insecurity). You have to work with negative people (with little rainy clouds over their heads). You spend hours on tedious work (also with some questionable value add and that could be outsourced to monkeys). It happens.
However, in the past 1-2 weeks, I engaged in 3 conversations that remarkably renewed my sense of purpose at work.
1. Talk to your customers
This could be the easiest way to lift you out of a work rut (unless you have really terrible customers or your organization provides a really terrible product or service). Since I work in agriculture, speaking to my customers (who are mostly smallholder farmers) reminds me how I am able to help them increase their incomes. With higher incomes, they are able to keep their children in school, provide them with more opportunities, and break the cycle of poverty. For me, that is incredibly motivating.
For people without customer-facing jobs, this is particularly critical because it puts into context the purpose of your role which may not always be obvious. For example, if your job is packaging in supply chain, then visiting a customer’s warehouse makes you realize that good packaging could really make a difference as your company’s boxes would stand out next to those of competitors, or your products are easier to move because they have handles on the side, or different products are easily identifiable so the customer doesn’t pull the wrong box, etc.
For people with customer-facing roles, it’s meaningful to engage your customers on a more personal level. Shelf the normal business talk (e.g., sales next quarter) to truly listen and learn about the way they use your products / service and what they think about it. Negative feedback can also provide good motivation for you to do something about it.
2. Talk to people that want to work at your organization
Through alumni networks, LinkedIn or other references, I get pinged by people that are interested in working at my company. I find it refreshing to talk to them because it reminds me what it was like when I was in that position — how excited I was to get an interview, how eager I was to get an offer letter, how I visualized myself walking around the office. Most importantly, it reminds me why I wanted this job in the first place.
Therefore, go ahead and chat with those eager beavers that want your job! They can help you take a step back, realize what you take for granted, and re-inject a sense of purpose.
3. Talk to a stranger about your job
2 weeks ago, I attended a networking event, where people inevitably trade name cards and ask about what you do. At first, I felt like a broken tape recorder saying, “My name is…. and I work at ….. as a …….”. However, I ran into a few people that were somehow genuinely curious about my work. I started explaining in more detail about the purpose of my company and my job as well as industry trends. Before long, I was really getting into it. I almost felt bad for taking up so much air time.
Talking to a stranger about your job forces you to strip out the monotonous work involving pointless reports or pre-pre-pre-meetings and forces you to focus on the important parts of your work.
Next time, when you find yourself in a deep dark rut, where you’re about to stab yourself in the eye. Go out and talk to people. They will help you re-focus and strip out the noise. If you’re still grumpy after these conversations, then perhaps it’s time for a new job. As Mother Teresa astutely once said:
Work without love is slavery.